your guide to returns
If the product you want to return to us is faulty (in other words, it has no apparent damage but doesn’t work), please email us at firstname.lastname@example.org, using your order number. We’ll arrange for a replacement or full refund (your choice) upon the return of the defective item.
A damaged product is one that has most likely been damaged in shipping. If your order arrived with apparent shipping damage, please refuse delivery. If you’ve already accepted delivery, and only then discover shipping damage, please save all packaging and paperwork. Send us an email at email@example.com, tell us exactly what you ordered and your order number, and we’ll help you.
Returning unwanted items
If you’ve ordered a product and change your mind once it arrives, Oh Goodie Goodies will happily do a refund or an exchange, as long as the product you’re returning is new, in unused condition, in its original packaging, and sent back to us within 14 days from the date of ordering. We’ll gladly refund your purchase price, excluding shipping and handling charges (see Terms and Conditions).
Receiving a refund
You will receive your refund as soon as we have received your return. We’ll use Paypal to refund the purchase price (excluding shipping and handling charges).